FAQ & Troubleshooting

Quick answers to the most common questions about SK: WhatsApp Chat Button.

The button isn't showing on my store

Confirm the WhatsApp Button app embed is enabled in your theme (see Installation, Step 2), that a valid WhatsApp number is saved, and that your Display Rules (device, business hours, page targeting) don't exclude the current page.

Clicking the button does nothing / opens the wrong chat

Check the WhatsApp number under Settings → Contact. If Multiple Agents is on, verify each agent's number and which pages they're assigned to. See Contact.

The popup message text looks cut off

Keep the welcome message concise; long messages wrap inside the popup. You can also adjust styling via Advanced → Custom CSS.

Changes aren't appearing on the storefront

Make sure you clicked Save, then hard-refresh the storefront (the widget config is cached briefly by Shopify's CDN).

I want to track clicks in my analytics tools

Enable Google Analytics and/or Meta Pixel under Settings → Tracking and look for the gty_whatsapp_button_click event.

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Need help?

Email support@squadkin.com. we'll get back to you as soon as possible.

Documentation for SK: WhatsApp Chat Button © Squadkin Technologies Pvt. Ltd.