Settings
Contact
Set your primary WhatsApp number, add multiple team agents with their own numbers and target pages, and surface extra contact channels in the popup.
Last updated July 7, 2026
The Contact tab controls who customers reach when they use the button your main WhatsApp number, optional team agents, and extra contact channels.
Your WhatsApp Number
The primary number customers contact when they click the button. Enter it with the country selector. Make sure the number has an active WhatsApp account.
Number format
Numbers must be 7–15 digits.
Multiple Agents
Turn on Show multiple team members in the chat popup to let customers choose who to talk to (for example, Sales vs. Support). For each agent you can set:
- Agent Name and optional Job Title
- WhatsApp Number (each agent has their own)
- Greeting Message: what the agent "says" in the popup
- Agent Photo (optional)
- Show this agent on: All pages, or specific page types (Homepage, Products, Collections, Cart, Contact, Blog)
Fallback behavior
If multiple agents are enabled but no agent matches the current page, the main WhatsApp number is used as a fallback.
More Contact Channels
Optionally show extra channels as icons at the bottom of the popup. Leave a field blank to hide it.
| Channel | Behavior |
|---|---|
| Telegram | Opens t.me/username |
| Opens an Instagram DM | |
| Phone | Starts a phone call (mobile) |
| Opens the customer's email app |
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