Settings
Chat Popup
Configure the WhatsApp-style popup customers see when they click the button agent details, welcome message and GDPR consent.
Last updated July 7, 2026
The Chat Popup tab controls the WhatsApp-style chat window that opens when a customer clicks the button.
Enable the Popup
Turn on Show a popup chat window when the button is clicked (recommended). When off, clicking the button opens WhatsApp directly.
Agent Details
Configure how your business appears in the popup like a WhatsApp contact card:
- Name: your name or business name shown at the top
- Response Time: e.g. "Typically replies within an hour" (leave blank to hide)
- Profile Photo URL: a round avatar in the popup header
Welcome Message
The first message customers see when the popup opens. Supports basic HTML (e.g. <br> for a new line) and emoji.
A friendly, conversational tone performs best.
Privacy & Consent (GDPR)
You can require customers to tick a consent checkbox before sending a message. See Privacy & GDPR for details.
Was this page helpful?